Returns & Refunds

1. Return eligibility

You may request a standard return within 30 calendar days after the tracking record shows delivery. To qualify, the product must be:

• Unused and never installed;
• Free from scratches, marks, adhesive residue, wear or damage;
• Returned with all parts, hardware, instructions and original packaging; and
• In a condition that can be resold as new.

2. Items that cannot be returned

Standard returns are not accepted for installed or used products, items with adhesive backing removed, modified or painted items, incomplete products, customer-damaged items, custom or made-to-order colors, or products clearly marked Final Sale.

This restriction does not apply to an approved claim for an item that arrived damaged, incorrect or with a verified manufacturing defect.

3. How to request a return

Email info@jettoffroad.com before sending anything back. Include your order number, vehicle model and year, reason for the request, and clear photos or video when relevant.

Wait for our approval and return instructions. Do not return an item to the address printed on the original parcel. Unauthorized returns or cash-on-delivery parcels may be refused.

4. Return shipping costs

The customer is responsible for tracked return shipping when the reason is a change of mind, an incorrect vehicle/year/color selection, or an item that is no longer wanted.

JETT OFFROAD will cover an approved return or provide another no-cost solution when we sent the wrong item, the item arrived damaged, the product has a verified manufacturing defect, or our published fitment information was incorrect. Original shipping charges are not refundable unless the return is caused by our error.

5. Damaged, incorrect or defective items

Please contact us as soon as possible, preferably within 7 calendar days of delivery. Send your order number and clear photos or video of the product, parcel, shipping label and damage or defect. Do not install an item that appears damaged or incorrect.

After review, we may provide a replacement part, a complete replacement, or a refund, depending on the issue. For some low-value items, we may resolve an approved claim without requiring the original item to be returned.

6. Vehicle fitment

Please verify the vehicle model, model year and installation area before ordering. If the listing was accurate but the wrong fitment was ordered, the request is treated as a customer return and the customer pays return shipping.

If our listing or written fitment advice was incorrect, contact us with photos and vehicle details and we will provide an approved no-cost solution.

7. Refund timing

Approved returns are inspected within 3–5 business days after delivery to the authorized return location. Approved refunds are sent to the original payment method. Your bank or payment provider may need an additional 5–10 business days to post the funds.

We cannot refund products that are returned incomplete or damaged by use, installation, modification or inadequate return packaging.

8. Order cancellations

Contact us immediately if you need to cancel an order. Cancellation is only guaranteed before fulfillment begins. Once an order has been processed or dispatched, it cannot be cancelled and must follow the standard return process after delivery.

9. Delayed or lost shipments

Tracking updates can take 24–48 hours to appear. Contact us if tracking has not updated for 7 business days or the parcel is past the stated delivery estimate. We will investigate with the carrier and provide a replacement or refund for a shipment confirmed as lost.

If we cannot ship within the promised time, we will notify you and offer the choice to accept the revised schedule or cancel the unshipped order for a full refund.

10. One-year limited defect warranty

For the original purchaser, JETT OFFROAD provides a one-year limited warranty from delivery against verified defects in materials or manufacturing. The warranty does not cover normal wear, cosmetic changes, fading, improper surface preparation, incorrect installation, misuse, accidents, vehicle modifications, chemicals, heat damage, or damage caused by removing or reinstalling the product.

An approved warranty remedy may be a replacement component, replacement product or refund at our discretion. Installation, removal, workshop, vehicle repair and other indirect costs are not covered.